Terms of sale
Last updated October 30, 2026
Orders
Sending an order request is not a purchase. A sale is made when you approve your proof and pay our invoice. We may decline a request, for example if we cannot make it well or it uses artwork you do not have the right to use.
Proofs
We engrave what is on the proof you approve. You are responsible for checking spelling, names, dates and details. Previews on this site are samples. Natural materials such as wood, slate and leather vary in grain and color, and that variation is not a defect.
Payment
Payment is by Square invoice after proof approval. Larger orders may require a 50% deposit. Prices are in U.S. dollars. Estimates on this site are not final until invoiced.
Shipping and delivery
We ship within the United States. Delivery dates are estimates. We are not responsible for carrier delays, but we will help you if something goes wrong.
Returns, remakes and refunds
Personalized items are final sale once the proof is approved. If the engraving does not match the approved proof or the item arrives damaged, tell us within 7 days with a photo and we will remake it or refund you. See Shipping and returns.
Your artwork
You confirm you own or have permission to use any logo, photo or text you send. We may refuse work that infringes someone else's rights. We use your files only to make your order.
Liability
Our responsibility for any order is limited to the amount you paid for it.