Frequently asked questions
Proofs, payment, timing, shipping and care. Not here? Ask us.
How does ordering work?
You customize a piece and send an order request. We email a digital proof of your exact wording and layout, usually within 1-2 business days. You approve it, pay by secure Square invoice, and we engrave and ship.
Do I pay when I send the request?
No. Nothing is charged until you approve your proof. Then you pay the invoice by card or bank transfer. Larger orders may start with a 50% deposit.
How long does an order take?
Most pieces ship 3-5 business days after you approve the proof. Bulk and branded orders take 5-7 business days. Rush options are available for an added fee.
What is a proof?
A picture of your exact engraving: the wording, font and layout on your piece. Check spelling and details, then approve it or ask for a change. We never engrave before you approve.
Can I change something after I approve the proof?
Once we begin engraving, a personalized piece cannot be changed, so please check the proof carefully. If something looks off before we start, tell us right away.
What if there is a mistake or my order is damaged?
If the engraving does not match the proof you approved, or the piece arrives damaged, send us a photo within 7 days and we will remake it or refund you.
Can I return a personalized item?
Personalized items are made just for you, so they are final sale once you approve the proof. We want you to love it, so contact us if anything is wrong.
Where do you ship?
Within the United States, with tracking. Shipping is free on orders of $35 or more. Orders under $35 add a flat $5. Alaska, Hawaii and U.S. territories: we email a shipping quote before you pay.
How do I send my logo or a photo?
After you submit your request, email the file to torvetmfg@gmail.com with your order reference. The confirmation screen gives you the reference and a one-click email. Vector logos (SVG, AI, PDF) are best. See the artwork guide for tips.
What does logo setup cost?
A print-ready vector logo needs only a $10 setup. A logo that needs cleanup or tracing is a one-time $35 setup, and reorders skip it. Original design help starts at $20.
Do you offer volume pricing?
Yes. Save 5% at 10 pieces, 10% at 25, 15% at 50 and 20% at 100. Quote requests for larger or mixed orders are welcome.
Is the engraving safe on cutting boards?
Yes. Boards are finished with food-safe mineral oil. Use the plain back for cutting and oil the board monthly.
How do I care for my piece?
Care depends on the material. See our care guide for wood, leather, slate and metal.
Can I order something that is not listed?
Probably. Send a custom request with what you have in mind, the quantity and your date, and we reply with a price and a proof.