How ordering works
Personalized pieces cannot be returned, so we built the process around one rule: you see exactly what will be engraved before you pay.
The four steps
Choose and personalize
Pick a piece, type your wording and watch the live preview.
We send a proof
Within 1-2 business days we email a picture of your exact engraving.
Approve and pay
Approve the proof, then pay a secure Square invoice by card or bank transfer.
We engrave and ship
Your piece is engraved, checked and shipped with tracking.
What a proof is
A proof is a picture of your exact engraving: your wording, the lettering style and the layout on your piece. We email it within 1-2 business days of your request.
Read it slowly. Check names, dates, spelling and numbers. If it is right, reply that you approve it. If not, tell us what to change.
Changes
Your first round of changes is included. After that, extra design rounds are $10 each. Once you approve the proof we start engraving, and a personalized piece cannot be changed.
Payment
Nothing is charged when you send a request. After you approve your proof, we send a secure Square invoice you can pay by card or bank transfer. Larger orders may start with a 50% deposit.
Timing
Most pieces ship 3-5 business days after you approve the proof. Bulk and branded orders take 5-7 business days. Need it sooner? Choose rush when you send your request and we confirm availability with your proof.
Sending a logo or photo
Email it to torvetmfg@gmail.com with your order reference. The reference appears on the screen after you send your request. Artwork guide